Frequently Asked Questions

Products

Yes! All of our products are formulated with safe, natural ingredients at dilution rates that are gentle for both mom and baby. We carefully research each ingredient to ensure it is safe for use during pregnancy and nursing, and we avoid any essential oils or ingredients that are not recommended during these times.

All of our products have been formulated to be gentle and safe for all skin types, including sensitive, acne prone and mature skin. However, we recommend reviewing the ingredient list located on individual product pages to ensure that you aren’t sensitive to any specific oils or ingredients. If you have any concerns, we’re happy to provide guidance to help you choose the right product for your needs!

No, we do not use any fragrances, dyes, or harsh chemicals. Our products are made with natural, plant-based ingredients and essential oils, providing gentle and effective care without any unnecessary additives.

All of our products are cruelty-free and every product except for those that contain beeswax are vegan! We are committed to cruelty-free practices, and none of our products are tested on animals. We believe in ethical, sustainable sourcing and making sure our products are safe for both you and the environment.

We prioritize responsibly sourced, high-quality ingredients from small businesses located in the USA.

Shipping

We offer free standard shipping on all USA orders over $75 and all Canadian orders over $125. If you are eligible for free shipping, the discount will be applied automatically!

We offer a variety of shipping options, including US standard flat shipping rate of $9.50 and expedited shipping, to ensure you can receive your products as quickly as you need them. The available options will be displayed at checkout, and you can choose the one that best suits your needs!

Orders are processed within 1-6 business days. Shipping times vary depending on the method selected and your location however, delivery estimates should be available for you to view at checkout. You will receive a tracking number once your order ships so you can monitor its progress.

To ensure the optimal condition of your order, we only ship Monday to Wednesday. This helps us avoid any potential issues that may arise from your order getting stuck in a hot warehouse over the weekend.

Currently, we only offer shipping within the United States and Canada. However, we are working on expanding our international shipping options in the future. Stay tuned for updates!

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order directly through the carrier’s website (e.g., USPS, UPS, FedEx).

If your order hasn’t arrived within the expected time frame, please contact us right away at support@mooseorganics.com

We’ll help track down your package or address any issues. Please also check the tracking number to see if there are any updates or delays from the carrier.

We process orders quickly, so if you need to change your shipping address, please contact us at support@mooseorganics.com as soon as possible.

Once the order is shipped, we cannot modify the address. Be sure to double-check your address before completing your purchase to avoid any delays.

We take great care in packing your order, but sometimes accidents happen. If your package arrives damaged, please contact us within 3 days of delivery at support@mooseorganics.com

Returns

For sanitary reasons, we do not accept returns or exchanges. However, if you’re not completely satisfied with your purchase, please reach out to us at support@mooseorganics.com